Customer Service
Call 800.421.3018 from 8:00 AM to 6:00 PM ET, M-F. If you have questions about materials you have already received, have your packing slip or invoice available when you call. Both contain information that will help us access your order quickly. If you have not received the materials you ordered, have your purchase order number and the date you placed your order available before you call.

Technical Support
Technical support questions for Zaner-Bloser technology products can be answered by contacting our e-mail address, zbtechsupport@zaner-bloser.net, or by calling 800.377.0824. Technical Support representatives are available from 8:00 AM to 6:00 PM ET, Monday-Friday.

School Prices
Zaner-Bloser's website and catalog show school prices, which include a 25% discount off the retail price. For more information, see Retail Prices. Contact our Customer Service Department at 800.421.3018 about special discounts available on volume paper purchases. Prices are "each" unless otherwise noted. Availability of some items is limited. Zaner-Bloser reserves the right to change prices without notice.

Examination Copies
Complimentary examination copies of certain materials are available to schools planning volume purchases. To make arrangements, call us toll free at 800.421.3018, or contact your local Sales Representative.

Retail Prices
Zaner-Bloser limits the sale of Teacher Editions, Manuals, and Guides to approved educators and educational institutions. Merchandise shipped to any location other than a school or school warehouse will be charged retail price. Bookstores, individuals, and non-school customers are charged retail price. To calculate the retail price of a product, divide the listed school price by 0.75.

EXAMPLE: School price $10.00 / 0.75 = Retail price $13.33. Orders from individuals cannot be invoiced and must be accompanied by full payment or charged to VISA, MasterCard, or Discover Card.

Shipping and Processing
Shipping and processing charges are prepaid and added to the invoice as a separate item. If payment for educational materials is enclosed with your order, please add 9% or $5.00, whichever is greater, to cover standard shipping and processing. Zaner-Bloser will choose the best shipping method for standard delivery. Most orders are shipped within 72 hours. For express shipping, call Customer Service at 800.421.3018.

Tax
Add state and local taxes to the total amount of your order, if applicable.

If tax exempt, be sure to include your tax exemption number or a copy of your tax exemption certificate to qualify for zero sales tax.

Returns
Returns will only be processed with prior authorization by Zaner-Bloser Customer Service. Materials must have been purchased within 90 days and be in resalable condition. To make arrangements for a return and to ensure that you receive credit, contact Zaner-Bloser's Customer Service Department at 800.421.3018. Please do not return materials to the PO Box address. Return to: Zaner-Bloser Educational Publishers, Returns Department, 4555 Lyman Drive, Hilliard, OH 43026.

Prices in effect September 1, 2012. Prices good through August 31, 2013. All orders are subject to acceptance by Zaner-Bloser in Columbus, Ohio. Zaner-Bloser reserves the right to change prices without notice.

Company Headquarters
1201 Dublin Road
Columbus, OH 43215-1026
Customer Service: 800.421.3018
Front Office: 614.486.0221
Hours: 8:00 AM - 6:00 PM ET